You are currently viewing Engage with Nina Terrey | Embedding Design Literacy in Organisations for Impact | Design Literacy International Network event

Engage with Nina Terrey | Embedding Design Literacy in Organisations for Impact | Design Literacy International Network event

Engage with Nina Terrey | Embedding Design Literacy in Organisations for Impact | Design Literacy International Network event

When

Tuesday, December 6, 2022    
15:00 – 16:00

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Event Type

The final talk for the 2022 will be delivered by Nina Terrey. The talk title is Embedding Design literacy in organisations for impact. It is based on Nina’s PhD research which explored organisational practices around adopting design as a management practice in the Australian Taxation Office (ATO). At the time of the research project the ATO employed over 22,000 employees and is responsible for the administration of taxation and superannuation legislation. Nina argues that practices of the public servants employed as managers by ATO resembled managing by design approaches. Specifically, in her talk Nina will focus on the Chapter 5 in her PhD document (Terry, 2012).

Nina used Actor Network Theory (ANT) to analyse the interrelated processes between Human and Non Human Network Actors to better understand the practices (Cresswell, Worth & Sheikh, 2010), see Table 1.

Relationship between the Human and Non-Human Actors in the design of the Portability Form
Table 1. Relationship between the Human and Non-Human Actors in the design of the Portability Form

 

For example, Table 2 illustrates the Interrelated relationships between Human and Non-Human Actors shaping the Strategic Conversations which drive overall organisational strategies.

Interrelated relationships between Human and Non-Human Actors driving Strategic Conversation
Table 2. Interrelated relationships between Human and Non-Human Actors driving Strategic Conversations

 

By using the ANT, the non-human actors such as the mind maps have been treated as active “subjects” rather as passive objects (see Table 3).

Example of a mind map which was used for strategic conversations
Figure 1. Example of a mind map which was used for strategic conversations

 

Capability Framework ATO 2005
Figure 2. Capability Framework ATO 2005

 

Nina TerreyNina Terrey is experienced leader in social innovation, system transformation for sustainable impact. A global leader in academic and application in design-thinking and integrated design approaches to address complex issues. History of achievement delivering projects with change leaders, policy makers and innovators around the globe focused on the sustainable development goals.
Skilled in social innovation, sustainability, strategic partnerships, strategy and planning, executive coaching, regenerative design, strategic design, facilitation, communications, culture change and transition design. Passionate about activating partnerships for impact through mindset change and collective action.
Nina holds a PhD in Management by Design, and is an Adjunct Associate professor with the Australian Institute for Governance and Policy Analysis, Senior Lecturer with University of NSW, and distinguished fellow of the Australian and New Zealand School of Governance. In 2022 Nina was a visiting scholar at Parsons School of Design Strategies, in New York, NY, USA. Nina is a sought-after public speaker on design, innovation, gender equity and sustainable impact. Nina is a published author and is currently co-authoring a book with Harvard scholar on how to unlock complex issues that are gridlocked.

Reference

Cresswell, K. M., Worth, A., & Sheikh, A. (2010). Actor-Network Theory and its role in understanding the implementation of information technology developments in healthcare. BMC Medical Informatics and Decision Making, 10(1), 67. https://doi.org/10.1186/1472-6947-10-67

Terrey, N. (2012). Managing by design: a case study of The Australian Tax Office [PhD, University of Canberra]. Canberra, Australia. https://doi.org/10.26191/vwhk-dn68

The talk is part of the Engage with Ideas monthly series, which explore the relationship between design, education, and society. Recordings from the past Engage with Ideas sessions are available here.

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